Measurement, Analysis and Improvement
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- The rating of the Board
- Reports of internal audits
- Performance indicators - In February 2013, the Management Board adopted 80 QI and 30 KPI that should be monitored daily. It includes all business activities and processes (core, management and support processes). The basic idea is the collection of indicators submitted in QM Office for further analysis, in order to continue to make decisions based on facts (i.e. the results)
- Reports generated reporting systems
- Estimates of external accreditation and certification agency
- Measuring the satisfaction of interest-influential group:
| NO | TARGET GROUP | FIELD | RESOURCE | TIME AND FREQUENCY | QUESTION |
|---|---|---|---|---|---|
| 1. | Students | Evaluation of teachers (professional, pedagogical and psychological, organizational competence) | Structural questionnaire | Week 12 / semester | 30 |
| Evaluation of the exams organization | Structural questionnaire | Week 16 / semester | 10 | ||
| The evaluation of the teaching process | Structural questionnaire | At the end of academic year / annually | 10 | ||
| Evaluation of skills and competences | Structural questionnaire | In defense of the dissertation | 15-20 | ||
| Evaluation of international project | Structural questionnaire | Continuosly | 15-20 | ||
| 2. | Alumnis | Evaluation of study organization (programs, teaching process) | Structural questionnaire | When getting certificates of graduation | - |
| Evaluation of study termination | Structural questionnaire | When getting papers for terminating studies | 30 | ||
| 3. | SEBS employees – teaching staff | Evaluation of teachers | Structural questionnaire | Week 12 / semester | Izvještaj |
| The performance of students | Report | Week 12 of current semester for semester before | 25-30 | ||
| Self-evaluation of teachers | Structural questionnaire | At the end of academic year. / annually | 10-15 | ||
| 4. | SEBS employees – non-teaching staff | The evaluation of the teaching process | Structural questionnaire | At the end of academic year. / annually | 10-15 |
| 5. | Employers | Evaluation of graduates by the employer | Structural questionnaire | March of current academic year / annually | 10-15 |
| Evaluation of students on internship | Structural questionnaire | At the end of academic year. / annually | 10-15 | ||
| The evaluation of the image of EFSA | Structural questionnaire | At the end of academic year. / annually | 30 |
Assessment of the quality of teaching in the EFSA:
PROFESSORS:
- Evaluation of the teaching staff (professional, pedagogical-psychological and organizational competencies - student assessment)
- Evaluation of the organization of the exam - student assessment
- International academic education (vertical movement)
- Professional International Education
- Processes of teaching and research
- Workload
- The passing rate of students
- Self-assessment of teachers - not complied with the dynamics of the implementation of the evaluation process.
- Analysis of the literature used in teaching
ASSISTANTS:
- Evaluation of staff (professional, pedagogical-psychological and organizational competence)
- International academic education (in vertical mobility)
- Professional International Education
- Processes of teaching and research
- Workload
- Self assessment - not complied with the dynamics of the implementation of the evaluation process
COMPARATIVE ANALYSIS FOR ACADEMIC 2009/10, 2010/11, 2011/12, 2012/13 YEAR
QUALITY INDICATORS AND KEY PERFORMANCE INDICATORS FOR ACADEMIC 2013/14, 2014/15, 2015/16 YEAR Average grades for the department
DATA SOURCES
- Student survey on the assessment of the quality of work of teachers / assistants and the quality of teaching - students as evaluators
- The questionnaire for self-evaluation of teachers / assistants - teachers / staff as evaluators (not done)
- Other analyzed data downloaded from the official website of EFSA and support centers EFSA
POSSIBLE LIMITS
- Failure to implement self-evaluation survey of teachers / assistants at the beginning of each academic year
- Factors that may affect the students' assessments of teacher / associates:
- Students as evaluators
- Class attendance
- Size teaching groups
- The interest of students to course content
Conducting a survey, for example "The organization of examinations" before the exam (student evaluation organization of the exam-methodological and logically unacceptable!
WHAT NEXT?
- Include other indicators of evaluating the quality of teaching:
- Exit polls for graduates (it must be carried out on a daily basis)
- Exit polls for students who give up their studies (daily)
- Poll Alumni
- The survey of employers Business Advisory Board
- Conduct focus groups with the aim of evaluating the quality of teaching by students (in the preparation)
* It is necessary for the timely implementation of the MAP process to EFSA